Woonona Pizza Kitchen

Reviews of Woonona Pizza Kitchen

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  Michaly Purcell Added October 20, 2017

  ★ ☆ ☆ ☆ ☆
  Nothing but excuses, We were told Saturday nights are just busy its just the v way it is, so honestly don't book for a Saturday night..... We booked and arrived for my daughter's birthday for 6:30pm on one Saturday night. We had an 18mth old and kids with us. We sat for an hour with no service or staff contact, its 7:40pm. I went to the counter and grabbed one of the staff to simply order. And she was lovely and apologised for our wait. Our table finally ordered.
  8:15pm we receive 1 complimentary garlic bread that was suppose to feed 13 people, which didn't.
  After upset kids and watching 2 other tables whom turned up after us, fed before us, 8:30pm and a staff member chatted to me explaining its a busy night, it's just the way it is.
  After i raised that 2 other tables are eating before us after turning up after us i was advised that they just ordered pizzas and we had ordered pizzas and kitchen orders so the other tables were easy.
  I commented, oh ok so its just miss management then????? To be told, NO, im trying to apologise and you're not listening.
  Not once was sorry said to me or anyone on our table. My husband went outside to the kebab van and ordered food and came in with it and ate it before we were served. Not to mention getting the birthday girls order wrong and having to wait again.
  My hubby and i have gotten takeaway heaps of times and love the food and that's why we chose to have my daughter's birthday there..... but never again, it was ridiculous and the service was disgusting and highly disappointing.

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